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Privacy Policy

Keylux Ltd (“we”, “us”, “our”) is a leading auto locksmith in London and Surrey. We are committed to protecting and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws. This Privacy Policy explains how we collect and process data when providing auto locksmith services, including emergency car key replacement, lost car keys, duplicate keys, car key programming and vehicle diagnostics.

1. Information We Collect

We may collect and process personal data when you use our auto locksmith London or Surrey services, including:
• Identity Data: name, title
• Contact Data: address, phone number, email
• Vehicle Data: make, model, registration number, VIN if provided
• Transaction Data: payments, invoices, services provided
• Technical Data: IP address, browser, cookies, usage analytics
• Communication Data: records of calls, emails, and messages related to emergency car locksmith services

2. How We Collect Data

We may collect data:
• Directly from you when you request emergency car key replacement in London or Surrey
• Automatically through cookies and analytics when browsing our locksmith website
• From third-party providers such as payment processors and marketing platforms

3. Purpose of Processing

We use your personal data for:
• Delivering auto locksmith London and Surrey services such as lost car key replacement and duplicate key programming
• Confirming bookings for car key programming, spare keys, or vehicle diagnostics
• Processing payments and issuing invoices
• Providing aftercare and warranty services on locksmith work
• Fraud prevention, legal compliance, and dispute resolution
• Marketing auto locksmith services where you have consented

4. Lawful Basis for Processing

We rely on the following lawful bases:
• Contract: to provide emergency locksmith London and Surrey services you request
• Legal obligation: to comply with UK tax, accounting, and regulatory requirements
• Legitimate interests: improving our car key replacement and vehicle diagnostics services
• Consent: for marketing, cookies, and non-essential communication

5. Sharing of Data

We may share personal data with:
• Payment processors for emergency locksmith payments
• IT and hosting providers supporting our locksmith website
• Regulators or law enforcement in London or Surrey where required
• Successors if Keylux Ltd is merged or acquired

We never sell your data to third parties.

6. Data Retention

  • Locksmith service data (e.g. invoices, car key replacement records): up to 7 years
    • Marketing data: retained until you withdraw consent
    • Cookies: according to type and duration

7. International Transfers

Where personal data is transferred outside the UK (e.g. for website hosting), we use appropriate safeguards.

8. Security

We implement strong security measures to protect data collected during locksmith services in London and Surrey, including encryption, limited access, and staff training.

9. Your Rights

You have rights under UK GDPR, including:
• Access to personal data we hold from locksmith bookings
• Rectification of inaccurate details (e.g. vehicle registration)
• Erasure of data in certain circumstances
• Restriction or objection to processing, including marketing for auto locksmith London services
• Data portability
• Complaint to the Information Commissioner’s Office (ICO)

10. Cookies Policy

Our locksmith website uses:
• Essential cookies (site functionality)
• Analytics cookies (e.g. to track searches for car locksmith London and Surrey)
• Marketing cookies (where you consent)

You may reject non-essential cookies.

11. Company Information

Keylux Ltd
20 Wenlock Road
London
N1 7GU
Company Registration Number: 16742517
Email: info@keylux.co.uk

Terms and Conditions

These Terms and Conditions govern the provision of auto locksmith services by Keylux Ltd (“we”, “us”, “our”) in London and Surrey. By booking or using our services, including emergency car key replacement, lost car keys, duplicate key cutting, car key programming, and vehicle diagnostics, you agree to these Terms.

1. Services Provided

We provide automotive locksmith services across London and Surrey, including:
• Emergency lockouts and lost car key replacement
• Spare and duplicate key cutting and programming
• Key programming for smart keys, proximity keys, and transponders
• Vehicle diagnostics, resets, and troubleshooting

We may refuse unsafe, unlawful, or impractical work.

2. Booking and Contract Formation

Bookings may be confirmed verbally, electronically, or via acceptance of a locksmith quotation. A binding contract is formed when you request auto locksmith London or Surrey services, including duplicate keys or car diagnostics.

3. Fees and Payment

  • Call out fees apply for emergency locksmith London and Surrey services
    • Quotes are estimates unless otherwise confirmed
    • Extra charges may apply for complex car key programming or vehicle diagnostics
    • Payment is due immediately upon service completion
    • We accept [cash, card, bank transfer]

4. Cancellation & No Show

  • You may cancel without charge with at least 1 hour’s notice
    • Short notice cancellations or no shows for auto locksmith London or Surrey jobs may incur a call out fee

5. Warranty

  • Workmanship for locksmith services is warranted for 3 months
    • Warranty covers workmanship only, not parts supplied by third parties
    • Excludes normal wear, misuse, tampering, or unrelated faults

6. Liability

  • We are not liable for indirect or consequential losses (e.g. missed work due to lost car keys)
    • Minor cosmetic damage may occur during some emergency locksmith work; we are not liable unless due to negligence
    • Liability is capped at the total fees paid for the service

7. Force Majeure

We are not responsible for delays or non performance caused by factors outside our control such as traffic, weather, or supply issues in London or Surrey.

8. Client Obligations

You agree to:
• Provide accurate details when booking emergency locksmith services
• Show proof of vehicle ownership when required for lost car key replacement
• Ensure safe working conditions for our locksmiths

9. Consumer Rights

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015. These Terms apply in addition to your rights as a consumer.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes relating to locksmith services in London or Surrey shall be subject to the exclusive jurisdiction of the English courts.

11. Company Information

Keylux Ltd
20 Wenlock Road
London
N1 7GU
Company Registration Number: 16742517
Email: info@keylux.co.uk

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